Privacy Policy – How We Protect Your Information
Your privacy matters to us. Learn how we collect, use, and protect your personal information.
Qahwah House Privacy Policy
Effective Date: June 10, 2025
At Qahwah House, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or use our website, qahwahhouse.com.
1. Information We Collect
We may collect the following types of information:
- Personal Information: Your name, email address, phone number, and location if you submit a contact form, place an order, or sign up for updates.
- Order and Transaction Information: Order details, payment method (processed securely via third-party providers), and delivery address.
- Device and Usage Information: IP address, browser type, device type, and interaction data (via cookies or similar technologies).
2. How We Use Your Information
We collect and use your information for the following purposes:
- To fulfill your requests such as processing orders, reservations, or franchise inquiries.
- To respond to your messages or questions.
- To improve our website, services, and customer experience.
- To send occasional emails or updates — only if you’ve opted in.
We do not sell your data or use it for unrelated purposes.
3. We Do Not Share Your Information
We do not sell, rent, or share your personal information with third parties for marketing or unrelated business purposes.
Information may only be shared in the following limited situations:
- With trusted service providers (e.g., payment processors) under strict confidentiality agreements.
- To comply with legal obligations (e.g., court orders or law enforcement requests).
4. Cookies and Tracking
We use cookies to:
- Understand how visitors use our site.
- Remember your preferences (e.g., location or order history).
- Improve functionality and performance.
You can control or disable cookies through your browser settings at any time.
5. Data Security
We implement reasonable and appropriate security measures to protect your personal information from unauthorized access, disclosure, or misuse. However, no system is 100% secure, so we cannot guarantee absolute security.
6. Data Retention
We only retain your personal data as long as necessary to fulfill the purposes described in this policy or to comply with legal obligations.
7. Your Rights
Depending on your location (e.g., under CCPA or GDPR), you may have rights to:
- Access the personal data we hold about you.
- Request corrections or deletions of your data.
- Withdraw consent for communications or data usage.
To make a request, please contact us at: coffee@qahwahhouse.com
8. Children’s Privacy
Our website is not intended for children under the age of 13, and we do not knowingly collect personal data from children.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new effective date.
10. Contact Us
If you have any questions or concerns about your privacy, please contact us:
Qahwah House5320 Oakman Blvd,
Dearborn, MI 48126
Email: coffee@qahwahhouse.com
Phone: (313) 846-2445
Understanding Our Privacy Practices
At Qahwah House, protecting your privacy is fundamental to how we operate. This privacy policy explains in detail how we collect, use, store, and safeguard your personal information when you interact with our website, mobile application, and in-store services. We are committed to transparency and want you to feel confident about how your data is handled every time you visit our cafes or shop online.
Our privacy practices cover several key areas including the types of personal information we collect during account registration, online purchases, and loyalty program participation. We explain how we use cookies and similar tracking technologies to improve your browsing experience, personalize content, and analyze website traffic. We also detail your rights regarding data access, correction, and deletion under applicable privacy laws.
Qahwah House does not sell your personal information to third parties. We only share data with trusted service providers who help us operate our business, such as payment processors, shipping partners, and analytics platforms. All third-party partners are contractually required to protect your information and use it only for the specific services they provide to us.
We use industry-standard security measures including encryption, secure server infrastructure, and regular security audits to protect your data from unauthorized access. If you have questions about our privacy practices or wish to exercise your data rights, please reach out through our contact page. We are dedicated to responding to all privacy-related inquiries promptly and thoroughly.
